Shipping and Returns
All of our products are shipped directly from our warehouse in New Jersey using USPS and/or FedEx. If you have two different addresses for each carrier please put both addresses in "Address Lines 1 & 2".
Any order placed with standard shipping can take 2-10 business days for your order to be received. However, please note that using this delivery service does not guarantee delivery dates.
If an expedited shipping method is chosen your order will be prioritized before all other standard shipping orders and will ship usually within 24 hrs. Please be aware that weekends do not count as a transit day so if an order is shipped via Next Day delivery on Friday before 12 PM EST, it will arrive on Monday. We also have the right to choose whichever shipping method is efficient for us to get your order by the expected date even if it differs from the one that is selected. Please note that any areas that are considered "rural" could take an extra business day to arrive.
Perishable Items: All perishable products are ice packed, cryo-vacked, and packed with insulation, in an air tight bag. In order to ensure the utmost freshness, it is strongly recommended that Next Day / Air Shipping (depending on your location) be selected on all perishable items, especially our gourmet cheeses. While perishables are insulated, shipping perishable items by ground to warm-weather locations will be at your own risk. Please note, most of the meats sold on our website are cured and are therefore not considered perishable.
NOTE: If any perishable item takes more than 3 days to arrive, please contact us immediately. We will issue a return label and send a replacement.
Shipping rates are as follows within the Continental United States:
|FLAT RATE SHIPPING (Continental US)|
|$0 - $49.99||$5.99|
|$50 and up||FREE|
Due to the current situation, we do NOT offer shipping to Hawaii and Alaska via USPS. Please note that we do not ship via UPS outside the continental United States.
|Hawaii & Alaska Flat Rate Shipping*|
|$0 - $49.99||$19.99|
|$50 - $99.99||$29.99|
|$100 & Up||$49.99|
*Pricing to Hawaii & Alaska may occasionally change due to unforseen circumstances surrounding carrier shipping fees. In the event this happens, customer will be contacted in advance of shipping products out.
We take the policy of "the customer is always right" to another level. If anyone is not happy with their order for any reason, we will work with the customer to fix the problem. Sometimes this means a partial refund, full refund, and/or replacement. Here at Supermarketitaly, we promise that every customer will be happy with their experience.
We 100% guarantee that all our products, perishable and non-perishable, will arrive in the best quality and conditions. Any items you deem unsatisfactory due to damage or freshness can be sent back with a full refund including shipping costs. However, please note there is a 30 day return policy since we want to ensure that any returns are still returned fresh.
Please do not discard any items you wish to file a complaint about and please refrigerate any perishable goods until we can properly respond and instruct as to the next steps.
Please contact us first about your complaint to get approval before returning any item. If an incorrect address has been submitted to us the customer will be held liable if their order is returned back to us. If this situation occurs the order will be processed as a return and the order will be refunded minus the shipping cost and a 15% restocking fee. Any perishable orders that have been damaged because of a return will not be refunded. Please be attentive when your orders go out and be sure to always track your package as it ships.