Shipping and Returns
Shipping
All of our products are shipped directly from our warehouse in New Jersey using USPS and/or FedEx. If you have two different addresses for each carrier please put both addresses in "Address Lines 1 & 2".
Any order placed with standard shipping can take 2-10 business days for your order to be received. However, please note that using this delivery service does not guarantee delivery dates.
If an expedited shipping method is chosen your order will be prioritized before all other standard shipping orders and will ship usually within 24 hrs. Please be aware that weekends do not count as a transit day so if an order is shipped via Next Day delivery on Friday before 12 PM EST, it will arrive on Monday. We also have the right to choose whichever shipping method is efficient for us to get your order by the expected date even if it differs from the one that is selected. Please note that any areas that are considered "rural" could take an extra business day to arrive.
Shipping rates are as follows within the Continental United States:
| FLAT RATE SHIPPING (Continental US) | |
| Total | Ship Price |
| $0 - $98.99 | $9.99 |
| $99 and up | FREE |
We do NOT offer shipping to Hawaii and Alaska.
Perishable Items: All perishable products are ice packed, cryo-vacked, and packed in insulation. All perishables are shipped 2-3 day shipping, depending on your location. We do not charge extra for this shipping service. Orders over $99 ship for free, orders under $98.99 ship for $9.99, even if we have to use 2nd day air. In the spring and summer months, we use dry ice for our soft cheeses and caviar products.
Dry ice is used to protect perishable products such as cheese and caviar during the shipping process by maintaining a consistent low temperature. Dry ice is the solid form of carbon dioxide (CO2) and has a temperature of -109.3°F (-78.5°C). It is extremely cold and can be used to freeze or cool products to prevent them from spoiling during transportation.
When dry ice is placed in a container with perishable products, it sublimates, or changes from a solid to a gas, which creates a cooling effect. The dry ice keeps the temperature in the container low, slowing down the growth of microorganisms and preserving the freshness of the products. As it sublimates, it also creates a carbon dioxide atmosphere which can help to slow down the oxidation of the products and preserve the taste and texture.
Returns Policy
We take the philosophy of “the customer is always right” to another level. If a customer is not satisfied with their order for any reason, we will work with them to find an appropriate resolution. This may include a partial refund, full refund, and/or replacement. At Supermarketitaly, we are committed to ensuring every customer has a positive shopping experience.
We 100% guarantee that all our products—both perishable and non-perishable—will arrive in the best quality and condition. Any items deemed unsatisfactory due to damage or freshness issues may be returned for a full refund, including shipping costs. Please note that all returns must be requested within 30 days of delivery, as we want to ensure that returned items are still within acceptable freshness standards.
Please do not discard any items you wish to file a complaint about, and refrigerate any perishable goods until we are able to respond and provide further instructions.
Customers must contact us first to obtain approval before returning any item.
If an incorrect address is provided at checkout, the customer will be held responsible. A replacement or a refund will not be processed. In the event that the order be returned to us, the order will be processed as a return and refunded minus shipping costs and a 15% restocking fee. Any perishable items damaged as a result of a return will not be refunded. We strongly encourage customers to carefully review their shipping information and track their packages once shipped.
Clearance & Final Sale Items
All clearance items are final sale and are not eligible for returns, refunds, or exchanges.
Clearance products are sold at a discounted price, and their best before dates are clearly disclosed in the product title and in the product description in bold capital letters prior to purchase. By completing a purchase of a clearance item, the customer acknowledges and agrees to these terms.