Shipping and Returns

Standard Shipping

Orders placed with standard shipping typically arrive within 2–10 business days. Please note that delivery times are estimates and are not guaranteed. Shipping times may vary depending on the destination, carrier, weather conditions, and other unforeseen delays.

Expedited Shipping

While we do not currently offer expedited shipping options directly at checkout, customers are welcome to contact our Customer Support team to request expedited shipping.

Our team will be happy to review the available expedited shipping options and provide a quote for the additional shipping fees. Expedited shipping requests are subject to availability and must be arranged and paid for before the order is shipped.

Once expedited shipping has been confirmed and payment has been received, your order will be prioritized for processing and will typically ship within 24 hours, excluding weekends and holidays.

Please note the following:

  • Expedited shipping fees are the responsibility of the customer and must be paid before shipment.

  • Weekends and holidays are not considered business or transit days. For example, an order shipped on Friday via Next Business Day delivery will typically arrive on Monday, provided Monday is not a holiday.

  • Deliveries to rural or remote areas may require an additional business day.

  • We reserve the right to select the most efficient shipping carrier or service to meet the estimated delivery timeframe, even if it differs from the originally discussed shipping method.

  • Expedited shipping delivery dates are estimates and may be affected by carrier delays or circumstances beyond our control.

Need your order sooner? Please contact our Customer Support team before placing your order or as soon as possible afterward to discuss expedited shipping options and pricing.

Shipping rates are as follows within the Continental United States:

FLAT RATE SHIPPING (Continental US)
Total Ship Price
$0 - $98.99 $9.99
$99 and up FREE

We DO NOT offer shipping to Hawaii and Alaska.

 

 

Perishable Items Shipping Policy

We take extra care when packaging and shipping perishable products to ensure they arrive as fresh as possible. All perishable items are carefully packed using insulated packaging, ice packs, and vacuum-sealed (cryo-vac) packaging when appropriate to help maintain proper temperatures during transit.

Shipping Methods & Delivery Times

All perishable items are shipped via 2-Day Express Shipping to minimize transit time and maintain product freshness.

To avoid unnecessary delays and prevent packages from sitting in carrier facilities over the weekend, perishable orders are typically shipped at the beginning of the week (Monday through Wednesday). Orders placed later in the week may be held until the following week to ensure safe and timely delivery.

Please note that weekends and holidays are not considered business or transit days. Delivery times are calculated from the date your order ships, not the date it is placed.

Perishable Shipping Rates

We do not charge additional fees for the special packaging or expedited shipping required for perishable products. Our standard shipping rates apply:

  • Orders of $99 or more: FREE shipping

  • Orders under $99: Flat-rate shipping of $9.99

These rates apply even when 2-Day Express Shipping is required.

Temperature-Controlled Packaging & Dry Ice

During warmer months, particularly in the spring and summer, we may use dry ice when shipping temperature-sensitive products such as soft cheeses and caviar.

Dry ice helps maintain cold temperatures during transit, protecting perishable products and preserving their freshness and quality.

Important: Dry ice may have completely evaporated by the time your package arrives. This is normal. If any dry ice remains in the package, please avoid direct skin contact and handle it with care.

Additional Shipping Information

While we take every precaution to ensure perishable products arrive in excellent condition, delivery times may occasionally be affected by weather conditions, carrier delays, holidays, or other circumstances beyond our control.

We reserve the right to adjust shipping dates or select the most appropriate shipping method to help protect the quality and freshness of your order.

Please refrigerate or freeze perishable products promptly upon delivery, according to the product's storage instructions.

Returns Policy

We take the philosophy of “the customer is always right” to another level. If a customer is not satisfied with their order for any reason, we will work with them to find an appropriate resolution. This may include a partial refund, full refund, and/or replacement. At Supermarketitaly, we are committed to ensuring every customer has a positive shopping experience.

We 100% guarantee that all our products—both perishable and non-perishable—will arrive in the best quality and condition. Any items deemed unsatisfactory due to damage or freshness issues may be returned for a full refund, including shipping costs. Please note that all returns must be requested within 30 days of delivery, as we want to ensure that returned items are still within acceptable freshness standards.

Please do not discard any items you wish to file a complaint about, and refrigerate any perishable goods until we are able to respond and provide further instructions.

We understand that mistakes happen and sometimes you may change your mind about a purchase. While we do not offer exchanges, customers may request a return if they no longer want a product or accidentally ordered the wrong item.
If you wish to return an item, please contact our Customer Support team for return instructions and eligibility information before sending anything back.
Please note the following:

  • Return shipping costs are the customer's responsibility.

  • Customers may use the shipping carrier of their choice to return eligible products.

  • All returns must comply with our return policy and eligibility requirements.

  • We recommend using a trackable shipping service, as we are not responsible for packages lost or damaged during return transit.

Please do not send any items back without first contacting our Customer Support team to ensure your return is handled properly.

If an incorrect or incomplete address is provided at checkout, the customer will be held responsible. A replacement or a refund will not be processed. In the event that the order be returned to us, the order will be processed as a return and refunded minus shipping costs and a 15% restocking fee. Any perishable items damaged as a result of a return will not be refunded. We strongly encourage customers to carefully review their shipping information and track their packages once shipped.

 


Clearance & Final Sale Items

All clearance items are final sale and are not eligible for returns, refunds, or exchanges.
Clearance products are sold at a discounted price, and their best before dates are clearly disclosed in the product title and in the product description in bold capital letters prior to purchase. By completing a purchase of a clearance item, the customer acknowledges and agrees to these terms.