Emmi Original Swiss Fondue, 14 oz [PACK of 2]

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CALIFORNIA PROPOSITION 65 WARNING:
This product may contain chemicals known to the State of California to cause cancer and/or birth defects as well as other reproductive harm. For more information please go to www.P65Warnings.ca.gov/food

We 100% guarantee that all our products, perishable and non-perishable, will arrive in the best quality and conditions. Any items you deem unsatisfactory due to damage or freshness can be sent back with a full refund including shipping costs. However, please note there is a 30 day return policy since we want to ensure that any returns are still returned fresh.

Please do not discard any items you wish to file a complaint about and please refrigerate any perishable goods until we can properly respond and instruct as to the next steps. 

Please email our customer support team at support@supermarketitaly.com first about your complaint to get approval before returning any item. If an incorrect address has been submitted to us the customer will be held liable if their order is returned back to us. If this situation occurs the order will be processed as a return and the order will be refunded minus the shipping cost and a 15% restocking fee. Any perishable orders that have been damaged because of a return will not be refunded. Please be attentive when your orders go out and be sure to always track your package as it ships.

Perishable shipping:
Is there an added cost for perishable shipping? NO!!
All orders over $99 ship for FREE. Including perishables! Orders under $99 have the standard $9.99 flat-rate shipping.
How are perishable orders shipped?
Orders that contain perishable* meats, cheeses, and caviar ship via 1 or 2-day air/ground shipping, depending on your location. If your order consists of both perishable and non-perishable items, your order may be split into multiple shipments that arrive on different days. So keep an eye on that tracking number!
*Some meats and cheeses are not considered perishable and are marked "refrigerate after opening" 
How are my perishables kept fresh during shipping?
All perishable products ship with ice packs and insulated packaging. Some soft cheeses and caviar are shipped with dry ice.
What if the item I ordered is out of stock?
In the rare instance that a product is out of stock, our customer service team notifies the customer immediately and offers a replacement of equal / greater value or a refund.
SMITALY Guarantee:
All of our products are covered by the Supermarketialy.com 100% guarantee. If there is a problem with any of the products in your order, we send you a return label and a full refund upon receipt.
Damaged products? No problem! Send us a picture of the damages and we will send you a replacement or refund. Do not discard any item prior to contacting us. 

Customer Service:
Reach out to our customer support team with any questions or concerns at  support@supermarketitaly.com. Customer inquiries are reviewed and handled in as little as one hour during our business hours.